Privacy Policy

Information We Collect

We may collect personal information such as your name, email address, phone number, location, age group (adult/child) and mental health concerns during form submission or session booking We only collect data relevant to providing effective mental health support

Use of Information

Your information is used solely to deliver our services including appointment scheduling, therapist assignment, communication, billing and session follow-ups. We do not sell, rent, or share your information with third parties for marketing purposes

Confidentiality of Sessions

We may collect personal information such as your name email address, phone number, location, age group (adult/child) and mental health concerns during form submission or session booking We only collect data relevant to providing effective mental health support

Data Storage & Protection

Your data is stored securely using encrypted systems and password protected access
We implement advanced technical and organizational safeguards to prevent unauthorized access, misuse or loss of your information

Payment Information

We do not store any credit card or payment details directly on our servers
All transactions are processed securely through trusted third party payment gateways that comply with international payment security standards

Third-Party Services

Some third-party platforms may be used for video calls emails, or payment processing. These platforms are carefully chosen and required to comply with privacy standards
We are not responsible for their individual policies, but we aim to ensure safe use

Professional Boundaries

To maintain ethical and professional standards, our team is not allowed to engage in personal romantic, or social relationships with clients, All communication must stay within the boundaries of the therapeutic plan

User Rights

You have the right to request access to your personal data ask for corrections, or request deletion of your data at any time, You may also withdraw your consent or opt out of communication by contacting our support team

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in legal requirements or our services The latest version will always be available on our website We encourage you to review it periodically

If you have any questions about your privacy or wish to make a data-related request, please contact us at
📧 info@refinedlistener.com